Remote Support

Download

Please choose the operating system for you computer from the drop down list and click Download to receive Spectrum Computer Solutions Remote Access software.

Instructions

  1. Right click on the icon in the bottom right hand corner of your screen which contains Red and Green boxes.
  2. Click on Connect To Client…
  3. Enter the Hostname or IP address given to you. In this case its support.spectrumcs.net. This will vary depending on the Spectrum’s engineer’s location.

Network Information

Your IP address is 54.162.250.227
Your Hostname is ec2-54-162-250-227.compute-1.amazonaws.com
Your browser is CCBot/2.0 (http://commoncrawl.org/faq/)